Hello Victoria 
D17:53
Hello, I bought a watch as a gift for my friend, I found that this package was not delivered to me
17:53
Dipak | Customer Service
 How may I assist you today?
Are you referring to Garmin vivomove 3S Hybrid Smartwatch with Real Watch Hands and Hidden Touchscreen Display, Navy Silicone with Rose Gold Hardware?
D17:53
I thought this package had already come to me, but as it turned out, no
yes
Garmin vivomove
17:54
Dipak | Customer Service
Firstly, please accept my sincere apologies for any inconvenience caused by this situation.
Just to confirm have you received the. Royal British Legion Red Enamel Poppy Lapel Pin. ?
D17:55
yes, I confused this package with a watch, I thought it was they who arrived. But as it turned out, they were not delivered to me at all, although they were marked as delivered.
17:56
Dipak | Customer Service
Thank you for confirming.
In this case I can help you with the refund or replacement.
What would you prefer?
D17:57
refund
17:57
Dipak | Customer Service
Thank you for confirming.
Just to confirm you need refund in payment card or Gift card?
D17:57
gift card
17:57
Dipak | Customer Service
Thank you for confirming.
Refund has been processed 
and will get reflected maximum within 24 hours, however in most cases it gets reflected within 4-6 hours.
D17:58
Many thanks for the help