Hello Magician,

Thank you for contacting Com2uS Global.

We appreciate you providing the required information.

However, we require additional information to further investigate the matter.

Please provide the following:

1. DID (Device ID) of the additional devices used to log into the account. 
How to find your DIDs:
 - Start the game (Login Page)
 -  Navigate to Customer Service
 -  Tap on the Back arrow "<" (top left corner)
 -  Tap on Menu "☰" (top left corner) 
 -  Scroll down to the bottom of the menu to find your DID number 
Note: The DID is device-specific; you can log into any account to retrieve DIDs.

2. Device models of all devices ever used to access the account in chronological order:

To find these devices, please try the following:

To find these devices, please try the following:
 - view your device history in your Google/Apple account
 - backtrack receipts of purchasing the devices
 - contact your device provider
 - check the DIDs/Device Models of any emulated devices

3. Real name on the account:

We will be waiting for your response and will try to assist you as soon as you provide the needed information. 
Thank you for your patience and cooperation. 

Regards,
Global Support Team
Com2uS_Xena