Sarah Jackson’s: Opening: *Required* Thank you for contacting Spectrum (Billing or Repair) Support. My name is (insert name). We want to take this time to thank-you for being a valued Spectrum customer and remind you at the end of our interaction there will be a survey option! We appreciate you taking the time to give us your feedback so that we can continue to improve our customer service experience. Give me just a moment while I review your pre-chat survey. Verification Logged in: To get started, I need to collect the following information, please: Full Name: Service Address: Verification Not Logged In: To get started, I need to locate your account. May I have the following information to search and verify your account? Full Name: Phone Number: Service Address: Future feature:  We are always looking to improve our services for our customers so it is possible we could offer that feature in the future, however, at this time, we are not planning on it. I will submit your interest in this feature though for future consideration.  Feature Service:  We are always looking to improve our services for our customers so it is possible we could offer cheaper packages in the future. I will submit your interest in more options for future consideration.  Required Pre Transfer Message:  Be advised there may be a hold time and once transferred I will not be able to see or respond to your message. you will not see the transfer on your end until the next agent picks up.  GTA Open: I’d like to begin a screen sharing session which enables us to share control of your computer’s desktop. It will help to resolve your issue. You have the option to resume full control, stop or pause screen sharing at any time. Is it alright to begin? COVID Truck Roll: When you receive your appointment confirmation, please take a moment to review our COVID safety protocols and let us know if there is anything that might prevent a safe visit. Required TruckRoll: Just to recap what to expect. Our technician will call prior to arriving. There must be someone at the location 18 years and older. Pets, if any, must be secured. When the technician calls, it may appear on your caller ID as private or unknown. Please make sure that the call is answered so the technician can confirm that you are at home. Should you wish to reschedule or confirm your appointment date and time, you can do so by calling (888) 892-2253. What telephone number should the confirmation call be made to? Resolve Recap: I hope that I have made your chat experience a great one today! If there is nothing else I can assist you with today, may I ask if you feel that I have resolved your questions/issue by? Closing: *Can choose alternative closing from the others, but you must have at least 1* Again, my name is Sarah, I want to thank you for allowing me the opportunity to assist you in resolving your issue. Thank you again, , for being the best part of Spectrum! Have a great rest of your day! ************************************************************************************* Greetings: Good morning and I hope you are doing well! Thank you for that information. How may I assist you today? Good morning and I hope you are doing well! Thank you for that information. I see you are chatting in about  Alt Opening for transfers: Thank you for taking the time to contact us, Spectrum Billing Support. My name is Sarah and I'm happy to do everything I can to resolve your concern today. Please hold while i review your previous conversation. ************************************************************************************* Authentication: May I have the Security Code (found on the bill statement) for authentication, please? May I have the PIN Code you created for authentication, please? No problem! I can send an authentication code to your phone or email. Which would you prefer? May I have the answer to your security question: ? Hold: Thank you for holding! I know your time is valuable and I am working on this as quickly as I can for you.  ************************************************************************************* Alt. Recap for transfers: I hope that I have made your chat experience with me today a great one. If there is nothing else I can assist you with today, may I ask if you feel that I have provided you with a path to resolve your questions/issue by? ************************************************************************************* Payment Arrangement Rapport & Hold I understand needing some extra time, I've been there! Especially with the higher heating costs during the winter! Just a moment while I review those options.   Rapport & Hold: Allow me a few moments to review the account. How is your week going so far?  ************************************************************************************* Promo Roll: I have reviewed the account for you and I'm showing that the bill has changed because the previous promotional discount has ran it's full 12 month course. The account has now been transitioned to the next promotional **** until , which is still a savings of over $ a month compared to standard pricing. ************************************************************************************* Not Auth User: I would love nothing more than to get this resolved for you right away. I would need to speak with the account holder. We have recently changed our security standards to better protect our customer's information. I will need to have the account holder chat in or call (800) 892-4357 to add you as an authorized user before I can continue. I apologize for any inconvenience this may cause and I am more than happy to assist you with any general, non-account related questions you may have.  ************************************************************************************* Retentions: I will need to get you with a Customer Solutions Specialist. Would you like the number to call at your convenience? ************************************************************************************* Transfers: In order to resolve this, I will need to get you with a Repair Specialist. May I transfer you? To further assist you with this, I would like to get you with a Repair Specialist. May I transfer you? Great! Please stay connected while I transfer you.  ************************************************************************************* Biller Transfers: I see you are in Hawaii . I am a Carolina Support Agent. In order to resolve this today, I will need to get you with a Hawaii Support Agent. May I transfer you? Repair Sales ~ Hawaii ~ ************************************************************************************* ************************************************************************************* Cancellations: Thank you for allowing me the time to go over the options with you! I respect your decision and would love to continue to support you should you change your mind.  ************************************************************************************* Mikayla’s (Repair, MBSC): Megan’s (Repair, MBSC): Non-Pay: Your service interruption today is due to a past due balance on the account. If you would like to make a payment today, we will be able to ensure your services are restored. REQUIRED: Time Out 1: Still with me? This session will time out in 2 minutes. If you are still requiring assistance please type, ”I’m here.” Time Out 2: This session will now close due to inactivity. Please begin a new session if you require further assistance. Thank you for contacting us. ETD Ticket after 9PM: I have submitted the escalation ticket to your local dispatch. The ticket number is (). You will receive a call first thing in the morning to schedule the first available appointment. ETD Ticket Before 9PM: I have submitted the escalation ticket to your local dispatch. The ticket number is (). You will receive a call within the hour to schedule the first available appointment. TECH Our best course of action at this time would be to schedule one of our expert technicians to come to the house for an onsite review of the situation. Would you like me to schedule that for you? Tech Cost When it is something on Spectrum's end causing issues there generally isn't a charge. It is up to the technician whether or not there would be a charge and you can definitely discuss that with them before they perform any work. Frustration Tech I understand your frustration about not having services until a technician comes out in the meantime, however you will be eligible for a credit for time without service once the issue has been resolved. If you are wanting a quicker resolve, you are more than welcome to visit your local Spectrum store and swap out your equipment. Reschedule Time: It appears that we took too long to schedule your appointment and that slot was just taken. I was able to get you another approved for the same day (for Time) I will need a quick response in order to secure your slot. Good News Truck Roll Due to the pandemic, technician appointments have been booked out two to three weeks at a time. I was able to go ahead and get you an override to have a technician come out (DATE). Does that work for you? Bill in Advance Please keep in mind that we bill 1 month in advance, with the first typically being due around the time you start services and the second arriving around 21 days after the service begins. This creates a bit of shock for customers who are unaccustomed to month in advance billing cycles and I apologize if it was not clearly explained. Cancellation I hate to hear that you wish to cancel your services! Canceling services will require voice verification, so it is unable to be done through chat. However, we do have a very dedicated Cancellation team who would be able to assist you with that. They can be reached at 1-833-267-6094 at any time. Retention For questions and concerns about removing or lowering your services, Spectrum has a dedicated team of specialists available to assist you by phone. They can be reached at (855)-757-7328. Bad TV Picture Its the worst when trying to enjoy your cable and the picture is having issues. I'll be more than happy to assist and we'll get that picture cleared up one way or another. Internet Empathy I wouldn't enjoy my own Internet being out. I know I'd be frustrated as I rely on it to get various stuff done. I'll be happy to help and do everything I can to get your Internet back up and running. General Empathy I understand how frustrating it can be to have services down. I pay for mine as well and would not enjoy not being to use them. I'll be more than happy to assist with this and get them up and running one way or another. Missing Channels I know I wouldn't like missing channels that I'm paying for. Its certainly not something we want happening and I'll be more than happy to help by looking further into this for you. Slow Internet I know I'd be frustrated with slow Internet speeds too. Whenever I'm trying to do something online, I always want it to perform seamlessly. I'd be more than happy to help with this so you can enjoy your speeds to the fullest. HBO MAX HBO Max is an app that you can download onto a Smart TV, tablet, smart phone, or computer. You would use your Spectrum credentials to log in. NO ETA The reason we are unable to provide an estimated time of repair, is due to the nature of repairs in general. While the issue could seem simple and straight forward at first glance, once they get in and start doing the repairs, they could find more damage or additional issues that require attention. We don't want to provide an inaccurate timeframe for the repairs or set an inaccurate expectation of services being restored. ONLY WITH PERMISSION!!! Exhausted All Efforts: At this time, I have exhausted all available resources in order to better assist you with resolving the issue at hand. I will have to ask you to please call in to Customer Care @ 855-707-7328 for further assistance, as the options I have provided as a resolution you are not pleased with. The account has been notated of this chat. I thank you for chatting in today to Spectrum Technical Support. Take Care. Gigi’s: --------------------------------------------------------------------Intros-------------------------------------------------------------------------- Thank you for contacting Spectrum. How can I assist you today? Thank you for chatting in today, my name is (insert name). Thank you for the opportunity to assist you with your (insert issue) today. In order to get started, may I have your full name and service address please. Thank you for contacting Spectrum billing support, my name is (insert name). I see you are chatting in for (insert issue), is that correct? ----------------------------------------Verify/Authenticate-------------------------------------------------------------------------------- To ensure I am accessing the correct account and get started, may I please have your full name and service address? Thank you for that, to ensure the security of your account can you please provide me the security code? This would be located on the top left corner of any billing statement as well as the online PDF version of the billing statement, accessible through the my account. That's absolutely okay, we can try something else. If you can provide me the phone number or email on the account, I can send a 1 time access code to it. Would you prefer text, voice, or email? I do apologize, for the security of the account. I will need to send this code to the phone number/email listed on the account. We take our customer's privacy very seriously. The authentication process is in place to protect your account information from unauthorized access and to provide you with the peace of mind every consumer deserves. (Newer Accts)---May I have your security code, it's listed in your welcome email and your order confirmation email. (CAAT)---Once you receive the code please provide it to me in the chat, thank you. ---------------------------------------------------Generals------------------------------------------------------------------------------------- I can absolutely understand the concern with an unexplained change in your billing, I am more than happy to take a look into your account and billing to see what has changed and make sure we have a full understanding of the billing statement today. After reviewing your account I do see that there was a introductory offer on your services which as changed to the second year pricing at this time. I am happy to note currently with the second year pricing you are still receiving a discount of $x.xx on your service cost each month. After reviewing your account I do see that there was a introductory offer on your services which as changed to the standard pricing. This was noted on the billing statement before the promotion ended dated for (insert date on billing statement). I am more than happy to go over the services you have to ensure these are the best services to suit your needs. Would you like to go over your services with me today? May I ask how you utilize your services most to ensure we have you set with the plan for your needs. I absolutely understand wanting to lower your monthly service cost. I am more than happy to go over your services and see what options we have today. Which services were you wanting to go over first? TV Package changes- Channels Removed/Added: I understand the frustrations, as I was personally affected by the change as well. Please know that Spectrum does everything that they can to make sure that our Customers are receiving the best service for the best pricing, however, negotiations with channel broadcast stations at times result in this kind of change. Lets take a look at what’s changed… Spectrum reviews our pricing and package structure to ensure that our customers are getting the best value with our products and services. As a result, sometimes prices are adjusted so we are able to provide our customers with the best services and latest technology. Company increase---I see after reviewing your account that there was a small increase of $x.xx to your (Active service) service with us. We recently had a company wide rate adjustment, due to increased costs to us. Your new rate moving forward will be $ x.xx per month rather than the $x.xx you were paying. As a consumer, I think it's fair to say we all look for the best pricing possible and an increase in cost can be alarming for anyone. With your permission I would like to review the account with you and review the increase together Does that explain why your bill was a bit higher than usual? I understand your bill wasn't what you expected. I'd be happy to take a look to determine if there are any opportunities to lower your bill today. ----------Taxes and fees---------------------- I can certainly provide you with more information regarding the Broadcast TV Surcharge. I do understand that different charges can sometimes need clarifying for the purpose. Spectrum services are competitively priced and feel that the prices are still very fair considering the rates, channel packaging, and service features that are provided. For example the service you have include----- A free modem and free Spectrum security suite for up to 10 devices. Subscribers can enjoy fast, secure, and contract-free service, with no data caps and lightening fast speeds. The open Spectrum Wifi hotspots with unlimited access to include up to 15 registered devices. I do hope I have met your expectations for customer service today! -------------------------------------------------Benefits of Security suite-------------------------------------------------------------- Remove possible infections from your devices via antivirus Shield your browser from opening up harmful sites Monitor data access through a user-friendly firewall Scan and kill malicious bots in your computer in one shot Enable Parental Controls for kid-appropriate surfing Activate real-time auto-updates to save time and effort Install the security suite from Spectrum across 10 PCs or Macs on one order Get the security suite as a cost-free add-on by signing up for Spectrum internet plans I would be happy to help with that! Please allow me a moment to look into your account and see what the best options are today. Please allow me another moment to look into this for you. While I do so how are you today? Not to rush you, but I have not heard from you in awhile. Are we still connected? I understand how important it is to get your services working correctly. Thank you for checking that for me! Thank you for contacting Spectrum Technical Support. I would be happy to assist you today! Please allow me a quick moment to review your conversation with the previous agent so you won't have to repeat yourself and I can correctly address this concern for you. If you want to discontinue any of your services, you will have to call in to our Care Team at 855-757-7328. For a verbal confirmation. I am happy I was able to assist with your (issue). Following this chat you will be prompted for a brief survey. I look forward to hearing your feedback. Have a wonderful day! Thank you for chatting with me today. At the end of this chat there will be a survey based soley on *my* personal performance in handling your issue today. There is a comment section at the bottom of the survey for any Spectrum related concerns or feedback. I do look forward to getting feedback from you on my performace for you today. If there are no other questions or concerns I can assist you with today I do hope you can take a moment to complete the survey on my personal performance for you this afternoon. There is a comment sectiobn --------------------------Outages-------------------------- I do see an outage in your area causing your services to be down. It does appear that our technicians have already been assigned to the problem and are currently working to resolve the issue. Rest assured we are doing everything necessary to resolve this as quickly as possible. I am more then happy to set up a call back for when the outage has been cleared if you would like Would you like to provide a call back number for me? --------------------------------Truck Roll------------------------ Just to recap what to expect. Our technician will call prior to arriving. There must be someone at the location 18 years and older. Pets, if any, must be secured. When the technician calls, it may appear on your caller ID as private or unknown. Please make sure that the call is answered so the technician can confirm that you are at home. Should you wish to reschedule or confirm your appointment date and time, you can do so by calling (888) 892-2253. What telephone number should the confirmation call be made to? -----------------------------------------------------------------------------No Authorized User----------------------------------------- I apologize, I do not have you listed as an authorized user on the account. If you can have the account holder contact us we will be happy to help. ----------------Intro-------------------------- Thank you for contacting Spectrum! How can I assist you today? I see you were transferred to me, may I have a moment to review the chat so you need not repeat yourself? --------------------Survey------------------- Just a friendly reminder, there will be a survey at the end of this chat based solely on *MY* personal performance. There is a comments section for any other concerns at the end of the survey. I do hope I exceeded your customer service expectations today, there will be a survey at the end of this chat on MY personal performance. I look forward to your feedback. ----------Payment Arrangements--------------- I absolutely understand the need to extend your payment date, I am more than happy to look into your account and see what we have available. When were you looking to make your payment? -------------Can you do something to restore service---- I do understand the feeling, however the system is automated and there is no method to override it, I do apologize. Christina Reed’s: Repair To process the request for removal of services I am going to have to refer you to our customer solutions team at: 888-892-2253 Quarantine for Abuse:: I am showing that you are going to need to contact our CSOC group at 855-222-7342 to get the restriction removed. If no one is available at the time to leave a message and all call backs are generally done on the same business day or within 24 hours. Spectrum Mobile::833-224-6603 //  SpectrumMobile.com/activate Spectrum Internet Assist::1-844-525-1574 Spectrum Home Security can be reached at (855)-892-4444 Account Services:888-892-2253 Office hours are Monday - Saturday 9:00am - 11:00pm: Sunday 10:00am - 7:00pm. twc cc:1-800-892-4357  spectrum cc:1-855-707-7328 BULK ACCOUNTS IS NOW CALLED SPECTRUM COMMUNITY SOLUTIONS: Spectrum Tenant Accounts: 1-833-697-7328 business chat::855.293.7415 https://business.timewarnercable.com/lodestone-testing/test-in-page-chat-form.html selfcare.twcc.com---email manage May I have the pin to the account May I ask if the phone number on the account can get text messages and if so can you please confirm the number for me Perfect I am going to send you an authentication code to provide me with May I please have the customer/security code from your billing statement The customer/security code is located on the billing statement below the account number in the upper left corner Are you able to access your my account and review a downloaded PDF of the bill You are most welcome, was there anything further I may assist you with today? Thank you so much for your time and patience You are most welcome, have a wonderful day I hope you have a wonderful day I hope you have a wonderful Evening Was there anything further I may assist you with today? OPENING:: May I begin with getting the full name and address for the account please Welcome to Spectrum Support. I am happy to assist with your Internet/Phone today. Welcome to Spectrum Support. I am happy to assist with your hsdphone today. Welcome to Spectrum Support. I am happy to assist with your Spectrum Services today TRUCK ROLL:: Thank you for allowing me to assist with resolving your reasoning for contacting us with scheduling a technician to come out at the time you have chosen, I am certain with the technician coming out, your services will be back up and running. At this time, there will be a survey at the end of this chat solely based on my performance. I would appreciate it greatly if you took the time to fill it out. Just to recap what to expect. Our technician will call prior to arriving. There must be someone at the location 18 years and older. Pets, if any, must be secured. When the technician calls, it may appear on your caller ID as private or unknown.  Please make sure that the call is answered so the technician can confirm that you are at home. Should you wish to reschedule or confirm your appointment date and time, you can do so by calling (888) 892-2253. CLOSING:: Thank you for working with me today. A survey will appear once this chat is ended, on *MY* performance only. I really appreciate your feedback. You've been great! I am happy I was able to assist with your (restate issue). Following this chat you will be prompted for a brief survey. I look forward to hearing your feedback. In Chrome, open a new tab and click the 3 dots at the top of the screen and scroll down to check the box use desktop site. Then retry your log in creation at https://www.spectrum.net/login/ In Chrome open a new tab or a new person and re try your creation at https://www.spectrum.net/login/ I can certainly understand the importance in service working as they should. I can certainly take a look at the account for you to see what is causing this concern.  Thank you and just to make sure that I fully understand, you are needing a password reset for your my account is that correct I can certainly understand how important it is to have access to this wonderful feature that is offered and able to allow you access to your account online. I can help you get that password reset today.  Please remember that the username and password are case sensitive and that when the password is reset to not use special characters due to it will be accepted but will not work NO RESPONSE:: Not to rush but I haven’t heard from you in a while. Would you like to continue this chat session with me or would it be more convenient for you to chat back at another time? While it has been my pleasure to chat with you, due to the lack of response, I must disconnect our chat at this time. I want to thank you for allowing me to assist with your entertainment/communications question. If you require further assistance please feel free to contact us via chat or by phone 24 hours a day, 7 days a week. GHOST CHAT:: Thank you for chatting in to Spectrum Technical Support. Due to the lack of response, I must disconnect our chat at this time.  If you still require assistance please feel free to contact us via chat or by phone :1-855-707-7328  24 hours a day, 7 days a week. I do see that there is an outage in the area. I want to let you know that out technicians are aware of the issue and are working as fast as they can to get this issue corrected for you today. Thank you for your time and do super appreciate your  patience.  If you would like I can schedule you a call back for when this issue is cleared. May I have the best phone number for you to be notified by? webmail.spectrum.net Mothballs2019 Meatballs2019 Snowflakes2019 Now, another free method would be to call our automated payment service at (833) 267-6094. You can find other methods of making payment at www.Spectrum.net/paybill I can also process a payment for you for a $5 agent processing fee if you like? I will be happy to help you reset your password. Is this for your my account or email Now that I have reset your password, was there anything further I can help you with today I will be more than happy to assist you with getting your internet working correctly as quick as possible Thank you and I can say that  this is a known concern that we are experiencing at this time with our streaming services. Please be aware that customers may be experiencing various login failures and missing channels due to ongoing maintenance. Engineers are aware and working to resolve this issue. I will be more than happy to help you get into your my account. I am happy I was able to assist with your my account concerns. Following this chat you will be prompted for a brief survey. I look forward to hearing your feedback. May I ask if you have gotten a welcome email or confirmation of service email that may have the code in it? May I have your zip code please? May I have your city and state please? How may I help you today? Thank you https://registration.rr.com/ I now have the call back all set up for you to be notified when the outage is fully cleared. Was there anything further I may assist you with today? Now that I  have scheduled the tech  for you. Was there anything further I may assist you with today? With what I see on this side it looks like I am going to have to get a tech out to you. May I have a good contact number to see when I can get a tech out to you? Now that I have confirmed that there is an outage in the area, was there anything further I may assist you with today? Unfortunately not. We do not get any ETA's or reasons on what the status of the outage is or what has caused it. Just an alert and the option to set up the call back for you to be reached when the service impacting event is resolved To activate your equipment, please call us at (877) 309-5869. Boxes can take up to 30 minutes to load up after a reboot. Did you want to chat back in once the reboot completed if there is still an issue? Due to tech availability we do schedule our field techs out as soon as they are available to be able to assist in the area.  The reason I need to get a tech out is due to the connection is not there and the modem is offline.  Since there is not a reported outage a tech is needed to determine the cause of the issue itself With the strict scheduling for the area , I have offered you the soonest available appointment. I am not showing anything sooner at this time In reviewing the account I am showing that you are outside of the introductory period for your services. All introductory rates are good for the first 12 months of service. After that the rates increase to the retail rate that is reflective on the bill now. what was the name of your first pet? what is the name of the school you attended in the 6th grade? what city did you meet your spouse/significant other? what is your oldest siblings middle name? what street did you live on in the 3rd grade? Password must have 8-12 characters and have one capital letter and one number and no special character Joseph Browers: Billing OPENING Thank you for contacting Spectrum Billing Support my name is ___ and I'm happy to assist you today. I appreciate the opportunity to resolve your concerns today. Before we begin, may I please have your name and address to make sure I am looking at the correct account? Thank you for holding and welcome to Spectrum Billing Support. My name is ____ , please allow me just a moment to review the details of your previous conversation and I will be glad to further assist today. ACCESS/SECURITY For security purposes may I please have either the security code or PIN? Hmm that is not matching what is on the account, The PIN would be personally selected, the code easiest found at the top left of a statement page if one is available - or I can attempt to send a separate pass-code by phone or email if it would be more convenient That 4-digit security code is account-specifically generated and can be obtained not only off the bill (once it arrives) but also by phone or in store upon proper identification Our security guidelines have been updated recently to protect your privacy and secure information - I do apologize for any inconvenience whatsoever but appreciate your patience and understanding We take our customer's privacy very seriously. As technology advances, so do our security protection measures. Our authentication process is in place to protect your account information from unauthorized access and to provide you with the peace of mind every consumer deserves To disclose more specifics about bill details or make any changes the account-holder specifically would need to reach out for verification of secure information. MOVE/EFFORT Thank you for verifying that for me, and I see you are chatting in regarding , is that correct? Please allow me just a moment to access and review the account for you. Thank you for your patience, I am continuing to review information to get the best resolution for you today. We always want your Spectrum experience to be a positive one. I am going to do everything I can to assist you with resolving your concerns today. I recognize your time is valuable and I want to be respectful of that. Would you mind if I take 3 minutes to review your account? I want to make certain I fully understand what steps we need to take to set us on a path to resolution today. I would be happy to look into that for you today. Please allow me just a moment to review the account details to come to an acceptable and appropriate resolution today. I want to make sure we are getting you not only the best in service, but at the best price as well. In order to get the best possible rate designed and tailored to meet your needs may I ask a couple questions about how you enjoy your services? DELINQUENT/COLLECTION ACTIVITIES Completely understandable - I myself fall behind time to time and one of the things I love about Spectrum is the grace period in effect to help stay current before any interruption Upon review I do show that there is no scheduled interruption of service until __, so as long as the past due $__ is paid by __ there will be no reason to expect any interruption or disconnection of services. While Spectrum doesn't have the option to do payment arrangements or extensions, in effort to help customers stay current instead we offer automatic grace periods to pay the bill before your services would be interrupted. I can definitely look at your account and see what your past due is and what the interruption date is for your account. Spectrum even allows an approximate 45 day grace period to make payment before any service interruption, and late fees are not applied until the next statement is issued (typically 7-10 days past the suggested payment/due date) I do see the payment of $__ currently pending to bring the total account balance to $__. Once the payment fully posts to the account service will be restored automatically (it may, in some cases, take up to 24 hours at most for pending payments to post successfully) I can happily send some device refresher signals, however until the payment posts successfully there is a chance it will not turn on or will be interrupted again as it is systematically recognized. We definitely are happy to work with you and love having you enjoying your services as efficiently as possible to the full extent Once services have been interrupted for non-payment, they will be automatically restored as soon as payment for at least the past due balance posts to the account successfully. I am able to note to your account the intended payment date, however this will not guarantee the interruption of service. The interruptions are set by and automated system that self correct only by the resolve of a past due balance since the interruption is systematically scheduled and enforced it should have been clearly communicated that service was liable to be interrupted at any time today if not paid by the start of the day - Normally the expectation is set that to avoid interruption the past due needs paid by/before the scheduled interruption date Since the grace period and interruption date are systematically scheduled and implemented; once scheduled the date cannot be manually modified or extended GEN BILLING As a billing specialist I can only offer and provide standard retail price or verify discounts already in effect I definitely understand the need for a reliably consistent bill as expected and would be happy to look into that for you Typically once the promotion on an account expires, the next best available rate is extended And I do see a promotional discount recently expired on the account at which point the next best available rate for the same services was extended I can verify at this time you are seeing the best possible rates for the same services you currently enjoy BROADCAST SURCHARGE The Broadcast TV Surcharge is a pass-through fee reflecting charges assessed to Charter Communications by the owners of local broadcast or local "network-affiliated" TV stations. While broadcast stations distribute their signals over the air using free spectrum granted to them by the federal government, they charge us significant amounts to carry their TV signals. These signals were historically made available to us at no cost or low cost. However, the prices now demanded by broadcast stations have necessitated that we pass these costs on to customers in the form of a monthly fee. You can get more information about this fee by going to https://www.spectrum.net/support/manage-account/broadcast-tv-surcharge/ PROMO ROLL-OFF It is possible and likely the pricing you are referring to may have certain limitations and restrictions such as limited-time promotional discounts for potential customers who may not have experienced our wonderful services yet *those would be similar to limited-discounts you would have seen when you initially started services The pricing that you mentioned is new customer pricing that we offer to new customers who do not have service with us. When you started service with us to help get you the best value we placed you on a bundled promotion giving you savings of ($savings) making the monthly rate ($monthly rate) before taxes. The great news is because you have graduated from the original introductory/promotional rate that you were receiving, with our money saving bundles and our individual a-la-carte service offerings we have the freedom to confidently customize a package to match both your needs and budget. May I ask you a few questions to get us started in the right direction? SUBSCRIPTION/BILLING Spectrum actually works with a 30-day billing cycle, the due date is every 30 days as well as the date the new statement is issued. When a new statement is issued any unpaid balance becomes "past due" - I can understand that you want to get the most for your money. Our services are billed based on a monthly subscription. The change was made after your new Billing cycle started which is why you see the charges on this statement. I can see that these services were removed, so the good news is you won't have these charge(s) on your next bill. Does that answer your question? It sounds like you may be enjoying this service and I understand that you want to get the most for your money. If you're not using the service, I can make the change today and you'll see the reduction on your next bill. Or, if you want to think about it a little more, you could keep the service and if you decide you don't want it before the end of the billing cycle you can call or chat with us to have that removed. Which option would you prefer today? The changes will be immediate and your new rate will appear on the next statement after you make the change. MIGRATIONS I am showing the services currently bundled as part of a "grand-fathered" Legacy package (designed in product and rate by TWC) However Spectrum does have some excellent newer packages that may be more efficient in both product and rate And with the Spectrum Internet product there are no data caps and no monthly modem lease fees (though wifi is an optional $5.00) GENERAL SERVICES I am sorry to hear of any inconvenience at all with that system - I have made note of the situations as we are constantly looking for ways to improve and enhance our products and services alike for the best customer experience. There are multiple options available for efficient payment - including not only online but also by phone, store, mail or even chat (though there is a $5.00 processing fee through a live agent) Recurring payment usually takes 1-2 cycles to begin, so prepayment must be collected to ensure the customer does not fall into immediate delinquency and risk service interruption on the due date. Definitely sorry to hear of any inefficiency or inconvenience at all though happy to help any and every way I can The installation fee for Internet Ultra covers the demand on Charter's infrastructure, such as the use of greater bandwidth and system monitoring. MOBILE As a Spectrum Internet customer you are eligible for our Spectrum Mobile Service, which provides a By The Gig (GB) plan and an Unlimited plan carrying a variety of phones from major device makers and having partnered with the largest 4gLTE network for service. For specifics on pricing, available phones, and service we have a dedicated Support Team at 1-833-224-6603 Report a Number nomorobo is not stopping: You can also report phone numbers that weren’t blocked and phone numbers that are valid and were blocked incorrectly using the Nomorobo site. Once you’ve successfully activated the Nomorobo feature you'll receive an email that contains your sign-in information. 1. Sign in to Nomorobo.com using the username and password sent to your email address after Nomorobo activation. 2. Select Report a Number. 3. Choose A Robocall that wasn’t blocked, fill out the required fields and select Send This Report. 4. Choose A valid number that was blocked incorrectly, fill out the required fields and select Send Report. USERNAME / MY ACCOUNT (PORTAL) To start your My Account registration you will need to copy and paste the link: https://www.spectrum.net/login into a new tab in your internet browser. Once you pull this up you will be on the log in page for My Account, on the right side of the screen you will see a blue hyperlink labeled create username, you will need to click on this and it will start your registration process. I am showing __ registered as the username specifically - would you like the reset link sent to the same email address as is registered on file? The other thing I can do directly is verify the username and if necessary send a direct password reset link by email STREAM/CHOICE Spectrum does now offer streaming TV services as a less expensive alternative to traditional cable - Provides online/app access to local broadcast networks as well as 10-25 popular favorites as well * no additional equipment required since can be accessed with smartTVs, mobile phones, tablets, game consoles and computers (specifics see Spectrum Stream OFR152 / TV Choice OFR151) 2-1/TIMEOUT/END CHAT I haven't heard from you in a while. Would you like to continue this chat session with me or would it be more convenient for you to chat back at another time? While it has been my pleasure to chat with you, due to the lack of response, I must disconnect our chat at this time. I want to thank you for allowing me to assist today. If you require further assistance please feel free to contact us via chat or by phone 24 hours a day, 7 days a week. CLOSINGS You are most welcome, and thank you for your loyalty and commitment to Spectrum. Did this resolve all your concerns today? And if I have fully addressed and resolved your concerns I certainly wish you a great rest of the day and look forward to hearing your feedback. Now that I have that set up for you to resolve your concerns, I would really appreciate your feedback and again thank you for being a valued part of Spectrum. Thank you again for chatting in and I do hope you have a wonderful day! If there are no further questions for me, now that we have addressed all of your concerns I want to thank you for being the best part of Spectrum and I look forward to hearing your feedback. I want to thank you for allowing me the opportunity to help resolve this issue and for being the best part of Spectrum - I look forward to hearing your feedback! Have a wonderful day! COPY OF CHAT (when not to be printed/referenced or threatened with **RED FLAG**) You are able to copy your transcripts from your window. Going forward, if you log into your My Account when you chat in, all transcripts are automatically saved. That way, if you ever want to access them again, you can just open the chat window and they will available. The Chat ID for reference is: (ISSUEID#) CANCELATION (* only provide Retention number if prompted, not proactively) While we would hate to lose you as a valued customer, I do understand that you must make the best decision to meet your needs - to cancel the service voice verification will be required with our dedicated Customer Support team. I would never want to encourage the cancellation of any services and if there is anything at all I can do to help out I would be more than happy to today. I would never encourage a customer to cancel services but I do understand that you have to do what is best for you and your family. TRANSFERS To fully resolve this issue for you I will have to get you connected to the correct department. I do wish I were able to fix this more directly for you, do you have any other general questions for me before connecting you? I do apologize however I am not able to access your account - I will just need to partner you to the correct team for your location area. Is there any general information I could provide or would you like me to connect you directly now? To transfer the services we actually have a specifically dedicated department at 1-855-216-9956 to help the process go as smooth and efficient as possible SCHEDULE TECH Just to recap what to expect: Our technician will call prior to arriving. There must be someone at the location 18 years and older. Pets, if any, must be secured. When the technician calls, it may appear on your caller ID as private or unknown. Please make sure that the call is answered so the technician can confirm that you are at home. Should you wish to reschedule or confirm your appointment date and time, you can do so by calling (888) 892-2253 DE-ESCALATION I understand you are very frustrated, and I want to help you. Please tell me more about the problem. If you allow me the opportunity, I am very confident that I can resolve this for you. I understand you are very frustrated, and I want to help you. Let's discuss more details around what happened. I'm here to help you, and we will work through this together. CHANGE OWNERSHIP https://www.spectrum.net/support/general/account-transfer-ownership-agreement-and-form/ ______________________________________ MOVING? Transfer 1-855-216-9956 TWC 1-800-892-4357 Charter 1-833-780-1880 Retention ? 1-888-892-2253 BUS CARE 1-800-314-7195 Bulk: 1-833-697-7328 Easy connect install: 1-855-232-1886 Mobile: 1-833-224-6603 Employee: 1-800-892-4357 OR DL-MWR-EMPLOYEEACCTS@charter.com Hawaii contact information: Customer service: 808-643-2100 Sales: 808-643-2337 _______________________________________ Number to active modems: 1-877-309-5869 Online Activaion Portal for equipment: https://activate.spectrum.net/ STB Activations – 877-764-4054 Self service websites: Channel Lineup: https://www.spectrum.com/browse/content/new-channel-lineup Pay my bill: https://www.spectrum.net/support/manage-account/pay-my-bill/ TV Channel Apps: https://www.spectrum.net/support/tv/tv-channel-apps/?redirected=true Compatible modems: https://www.spectrum.net/support/internet/compliant-modems-charter-network/ Handicapped accessible page: https://www.spectrum.net/page/accessibility/ Transfer service to new address: https://www.spectrum.net/page/moving-resources/?cid=slp-str-mov-ica-040519 30 day money back guarantee: https://www.spectrum.com/policies/guarantee-new.html ============RATE INCREASE - A.R.M. =============== That would be frustrating. I know first hand how much we pay for our services and I want to make sure that you are getting everything you pay for. I know that there are many choices of providers and I want to thank you for choosing Spectrum. In order for us to continue to provide the most up-to-date offerings to our customers, in an evolving technology driven entertainment/communications industry, sometimes rates have to be re-determined. As a company it is important to us to minimize the financial impact of these fantastic advances on our customers. As a result we absorb the bulk of the associated costs and that is why you are seeing only a minimal increase in your monthly rate. I'm sorry for any miscommunication from our end, these tech fees are important to cover the cost of material and to make sure Spectrum's services and equipment are maintained to the best standard possible and can not be waived. Daniel Lawson: Billing Intro - Welcome to Spectrum chat Support! I would be more than happy to assist you today. So that you do not have to repeat yourself, I am reviewing the pre-chat. While I am doing this, how has your day been so far?  Intro2 - Okay! Thank you for holding while I reviewed, I see you are chatting in regarding --, is that correct?  Logged in - I would be more than happy to look into -- with you, can I get your name and service address please?  Not Logged in - I would be more than happy to look into -- with you, can I get your name, address, and the phone number on file please?  Receiver ship out codes -   V0107  IZ121  IS820  Lk245 (HD)  LK250 (DVR)   IS100    Modem ship out codes -   car- d0008, iz122, ins28.  midwest- ih203 iz122, LK786  Reason for increase - We offer some of the fastest Internet service around. To ensure that customers do not experience a slow-down in bandwidth, we must make sure our service lines are in top condition, and we offer the fastest data transmission around. This rate increase goes toward the installation, maintenance, and repair of high speed Internet service lines.  Selling internet - We definitely appreciate your business and we do believe that we offer competitive rates even at our retail pricing.  Keep in mind, Spectrum is one of the few remaining service providers that does not *** your data usage, and we offer all of our services with no contract.  Cancel - I would never want to see you leave; however, I do understand doing what is best for you. In order to cancel services; you would need to either Call into our Customer Support Team at: 1-800-892-4357, go into the store and turn in your equipment and cancel that way, or you can send a hand written letter to the following address stating you are terminating your account: 2 Digital Place, Floor 4, Simpsonville, SC 29681. Did you have any additional questions?    Reason for authentication - We take our customer's privacy very seriously. As technology advances, so do our security protection measures. The authentication process is in place to protect your account information from unauthorized access and to provide you with the peace of mind every customer deserves.  Activation - In order to activate your equipment, you can call in at 1-877-764-4054, or go online to https://activate.spectrum.net/ , now that we have gone over how to activate your equipment, would you say I have resolved your concerns?  Bulk/tenant - Thank you for that, I do see this is a bulk/tenant account, this means I have very limited access. In order to get more detailed assistance on this account, you will need to call in at 1-833-697-7328, this line is a 24 hour line. Now that we have gotten you the number to get the most accurate support, would you say I have resolved your concerns?  Cancel core service - To cancel a core service, you will need to reach our customer care team at 1-833-780-1880, they are 24 hours a day and 7 days a week. Voice verification is required to do this. Now that I have gotten you the information to remove this service, would you say I have resolved your concerns?  Customer care - In order to get into contact with our customer care team over the phone, you will need to call in at 1-833-780-1880, they are 24 hours a day and 7 days a week. Does this resolve your concerns?  Employee acct - In order to get into contact with our customer care team over the phone, you will need to call in at 1-855-855-4575, they are 24 hours a day and 7 days a week. Does this resolve your concerns?  Migration - In order to get into contact with our customer care team over the phone, you will need to call in at 1-833-780-1880, they are 24 hours a day and 7 days a week. Does this resolve your concerns?  Mobile - While I would be more than happy to assist with your Mobile concerns, I do not have access to Mobile accounts. In order to get assistance with your Mobile services and questions, you can call in at 1-833-224-6603, they can get you some further assistance on that! Does this resolve your concerns?  Moving or Transferring - We are glad to hear you will be taking your Spectrum Services with you! In order to transfer your services to your new address, you will need to call in at 1-855-216-9956, they can get that set up for you right away! This line is available from 7AM through 11PM Central time, does this resolve your concerns?  Sales when closed - We are glad to hear you will be taking your Spectrum Services with you! In order to transfer your services to your new address, you will need to call in at 1-855-216-9956, they can get that set up for you right away! This line is available from 7AM through 11PM Central time, does this resolve your concerns?  Closing/end - You are welcome! Just to recap our conversation today, --, if there are no further questions, I do hope you have a wonderful day!  Business acct - Thank you for that, I do see this is a business account.  You can reach Spectrum Business at 877-636-3278, or you can visit http://business.spectrum.com. Did you have any general questions that I might answer?  Transfer of Ownership - You will need to use this link to transfer the account into someone else's name.    http://www.spectrum.net/support/general/account-transfer-ownership-agreement-and-form/  Spectrum TV Choice - Spectrum TV Choice includes Limited Basic TV service, Music Choice channels, and a choice of 10 channels from our hotpicks list. If you would like to view those channel options, you can go to; https://www.spectrum.com/content/spectrum/residential/en/choice.html. You will just need to type in your address and select "view channel lineup". This package is $33.94 for the first 24 months, this is a promotional rate. Please let me know if you have any questions.  Choice Channels - A & E, AMC, Animal Planet, *Azteca America, BBC America, BBC World News, BeIN en Espanol   BeIN Sports (in English), BET, Bloomberg, Bravo, Cartoon Network, CMT, CNBC, CNN, CNN en Espanol, Comedy Central, Discovery, Discovery en Espanol, Disney Channel, Disney Junior, Disney XD, E!, ESPN, ESPN Deportes, ESPN2, *Estrella TV, Food Network, Fox Business, Fox Deportes, FX Movie Channel (FXM, formerly Fox Movies), Fox News, Fox Sports, FreeForm, FX, FXX, Galavision, Game Show Network, Hallmark, Hallmark Movies and Mysteries, HGTV, History, HLN, Investigation Discovery, Lifetime, Lifetime Movies, MSNBC, MTV, MTV2, Nat Geo, NBC Sports Network, NFL Network, Nickelodeon, OWN, Oxygen, Paramount Channel, SyFy, TBS, TCM, Telemundo, TLC, TNT, Travel, TruTV, TV Land, *Unimas, *Univision, TUDN (previously Univision Deportes), USA, VH1, WAPA America, Weather Channel, WeTV   Spectrum TV Stream - Spectrum TV Stream comes with 25 pre-determined channels; A & E, Hallmark, AMC, Hallmark Movies & Mysteries, Animal Planet, HGTV, Bravo, History Channel, CNN, Lifetime Movie Network, Comedy Central, Oxygen, Discovery, Paramount, E!, Spectrum News, Food Network, TBS, FreeForm, TLC, FX Movie Channel, FXM, TNT, FX and FXX, and USA. This package is $33.94 for the first 24 months, this is a promotional rate. Please let me know if you have any questions.  Soft Disco date - Thank you for that! At this time, the disconnection date is set for DATE. To avoid an interruption, a payment of AMOUNT will need to be made by DATE. Please let me know if you have any questions.    Extensions - Spectrum does not offer extensions or arrangements of any kind, our disconnections are fully systematic so we are unable to override the dates.  Ways to Pay - Here at Spectrum, you can submit a payment multiple ways! You can go online, in-store, mail a check or money order in, or even pay over the phone at 1-833-267-6094. Did you have any questions for me?  Promotional rate expired - I certainly do understand your concern with the promotional rate expiring on the account. While I do know that a discounted rate is a truly wonderful thing; much like all other service providers and services, our discount is only temporary. While we are happy to provide a discounted rate for 12 months to an account, the standard rate does eventually have to occur on the account. We provide the promotion as a Thank You for signing up; and we can only hope that after that promotion expires, you decide to stick with Spectrum as we continue to invest-in and build our infrastructure for the services you love and enjoy.  Purchase PIN link - https://www.spectrum.net/support/tv/how-create-purchase-pin/  Spectrum Essentials - These are the 60 channels included with Spectrum Essentials, this package does not contain Locals.   A&E, Cooking Channel, Lifetime Movie Network, Paramount Network, AMC, Crime & Investigation, Logo, Science, American Heroes Channel, Destination America, Military History Channel, Spectrum Originals, Animal Planet, Discovery Channel, Motortrend Network, Spectrum News, AXS TV, Discovery Family, MTV, Sundance, BBC, Discovery Life, MTV Classic, Teen Nick, BBC World News, DIY, MTV Live, The History Channel, BET, Food Network, MTV2, The Weather Channel, BET Her, FYI, MTVU, TLC, BET Jams, Game Show Network, Newsmax, Travel Channel, BET Soul, Hallmark Channel, Newsy, TV Land, Bloomberg, Hallmark Movies, Nick Jr, UP TV, Cheddar, HD Net Movies, Nick Music, VH1, Cleo, HGTV, Nickelodeon, Viceland, CMT, IFC, Nick Toons, WeTV, CMT, Music, Investigation Discovery, Outdoor Channel, Comedy Central, Lifetime, and OWN.  Outage 1 - It does appear that the area is in a declared outage at this time for the area. While there is no estimated end time right now. Our Technicians are aware and working on it as quickly as possible. I would be happy to set you up on a call-back list to receive a call once services are restored, would that be okay?  Outage 2 - Great! What would be the best number to reach you at?  News, Sports, More for Stream - We do have a News, Sports, and More **** for Stream for $12.00 a month, this includes the following channels;   -BBC World News  -Bloomberg  -ESPN  -ESPN News  -ESPN2  -Fox Sports 1  -Headline news (HLN)  -NBC Sports Network (NBCSN)  -The Weather Channel  Sports Package - We do have Sports Pack for $5.00 a month, this includes the following shows;ESPN College Extra, ESPN Goal Line/Bases Loaded, ESPN News, Golf Channel, MAV TV, MLB Strikezone, NFL Network, NFL Redzone, NHL Network, Olympic Channel, Outdoor Channel, and Tennis Channel. Is this something you would be interested in adding?  Internet Upgrade - Thank you. The account is currently subscribed to 100 Mbps for $XX.XX. We offer 400 Mbps for a $20.00 increase. We also offer 940 Mbps for a $60.00 increase with an upgrade fee of $199.99 for the install. Would you be interested in either of these?  Sales Transfer - To add, set up, or discuss new services, I would be happy to get you over to my dedicated Sales team to get you the best and most accurate information, would that be okay?  Repair - Thank you for that information, I would be happy to get you over to my dedicated repair team to look into this, would that be okay?  Transfer - They will be able to see our previous chat, so you will not need to repeat yourself, I will transfer you now, have a great day!  Douglas McDonough: Billing DECEMBER INCREASE     The $5 increase was due to a company wide increase to the internet rates that went into effect on the December bill. The rate increase notice was included on the November bill under the Spectrum News section on the right hand side.        OPENING #1     Hello! Thank you for contacting Spectrum Billing Support. I will be happy to assist you today!     OPENING #2 (long wait)     Hello! Thank you for contacting Spectrum Billing Support. Thank you for your patience! I will be happy to assist you today!     PRE-CHAT     I see from your pre-chat survey that you are chatting in about ***. Is that correct?     VERIFY     To begin, can you please provide me with your full name and address?     PAYMENT ARRANGEMENT     I can certainly understand wanting to make sure that your services remain on. At this time Spectrum does not offer payment arrangements or extensions. They are allowing the past due amount to reach 50 days before any interruption is scheduled.     AUTHENTICATION     For security purposes, could you please provide me with the security code on the account? You can find the code in the top left corner of your bill.     POST AUTHENTICATION     Thank you very much for providing me with that information. Please allow me a moment to pull up the account.     QUESTIONING AUTH     We take our customer's privacy very seriously. The authentication process is in place to protect your account information from unauthorized access and to provide you with the peace of mind every consumer deserves.     PROMO ROLLOVER     I completely understand wanting to keep the rate the same, Spectrum offers tiered promotional pricing at this time the account is on the second stage of promotional pricing. Due to this the account does not qualify for any further promotional offers, If any were to become available they would be seen on your spectrum billing statement under spectrum news.     PRE-CLOSE     Thank you for allowing me to assist you with *****.  I hope I have met your customer expectations today!  Was there anything else I can do for you?     CLOSING #1     Thank you for allowing me to assist you today with  . Is there anything else I can help you with?     CLOSING #2     Thank you for being a valued Spectrum Customer! Have a great *** and safe night!        CANCEL SERVICE     I would never want to see you leave; however, I do understand doing what is best for you. In order to cancel services, you would need to either Call into our Customer Support Team at: 1-800-892-4357; you can go into the store and turn in your equipment and cancel that way or you are able to send a hand written letter to the following address stating you are terminating your account: 2 Digital Place, Floor 4, Simpsonville, SC 29681.     ABUSE SCRIPTING     Mr./Ms. , I understand you are upset but I kindly ask you to refrain from using such language. Please allow me to help you with the issue, and I will need your cooperation to get this resolved.     Mr./Ms. , this is the second time I am politely requesting you to please stop using inappropriate language. I know I would be frustrated also, but I am here to assist with your issue and it would be helpful if we remain professional, otherwise I will be forced to terminate this call.     Disconnect    Ms./Ms. , I have given you 2 warnings and because there is no change to your behavior, I am forced to end this chat. Please feel free to chat back or contact us again when you are ready for us to help you with your Spectrum issue     PPV/VOD CREDITS     I will gladly look into the availability of getting this credit applied for you. What we will need to do is to get you to our Repair team to investigate this situation further. Before I do is there anything else that I can look into for you?     IMPORTANT NUMBERS     REFER TO TEAM FRAZIER PAGE FOR REFERENCE     Customer Care number:  1-800-892-4357  IVR: Make Payment-(855)707-7328     Legacy TWC:  Order New Service: 1-855-243-8892  Customer Support: 1-800-892-4357     Legacy Charter:   Order New Service: 1-833-694-9256  Customer Support: 1-833-780-1880        Legacy Brighthouse:  Customer Care:  1-855-222-0102  Chat: http://brighthouse.com/support/contact/live-chat.html        Spectrum Business (new):         1-888-692-8635  Spectrum Business (existing):    1-800-314-7195  Business chat link: https://business.timewarnercable.com/reusable-content/spbiz-in-page-chat-form.html  Business Website:  https://business.spectrum.com/company/contact.html      BULK/Tenant: 833-697-7328 (Community Solutions Dept)     Sales:                             1-855-243-8892  Check status of order:             1-855-889-4113  IntelligentHome specialist         1-855-892-4444  Spectrum Mobile                    1-833-224-6603     webmail.spectrum.net  (email long in)     ?Charter - Customer Care  ?1-833-780-1880  SMB1-877-636-3278     Department Phone Number Hours  ?TWC - Sales ?1-855-243-8892 ?7:00am -11PM CST  ?TWC - Customer Care ?1-800-892-4357 ?24 hours  ?TWC - IVR 1-833-267-6094? 24 hours?  TWC - WiFi Hotspot Support? ?1-888-851-9350 ?7:00am -11PM CST?  ?Charter - Sales ?1-833-694-9256 ?7:00am -11PM CST  ?Charter - Online Order Support ?1-855-839-4691 ?24 hours  ?Charter - Customer Care  ?1-833-780-1880  ?24 hours  ?Brighthouse - Customer Care 1-833-780-1880 ?24 hours  ?TWC - Activation ?1-877-764-4054 ?24 hours  ?Bulk Tenant Support - Customer Care ?1-888-345-7139 ?24 hours  ?Bulk Tenant Support - Wifi Tech Support ?1-855-895-5302 ?24 hours  ?Spectrum Mobile - Sales ?1-855-892-2072 ?7:00am -11PM CST  ?Spectrum Mobile - Support ?1-833-224-6603 ?24 hours  ?SIA Eligibility Team ?1-844-525-1574 ?8:00am - 8:00pm CST  ?WIRECARD ?1-877-871-1283 ?24 hours