Would you like to chat with our agent? Yes No worries. Please click the button below to chat with our Live Agent. Chat With Live Agent Hi, welcome to Lenovo Chat Services, I'm Belinda. I'll be your Lenovo technician today. hello Hello Mehmet my ram isnt working im in dire need to fix this problem Are you receiving a error message? im suffering from crashes freezes bsods my ram is defective I see the issue you are having and I'll be happy to assist you with that, would this be a business or personal machine? personal Thank you, May I have a good address, phone and email for where the unit is located please? california gardena 17224 S. Figueroa Street Suite ID #D0618 zip code is 90248 my phone number is 559 462 7337 email adress screamj1.999@gmail.com Next I'm going to ask you a set of questions regarding covid 19 this is just for precaution we ask everyone these questions Within the last 14 days, have you or are you aware of anyone at yoursite, that has been in close contact with a personconfirmed to have NOVEL CORONAVIRUS (COVID-19) infection or who is under Quarantine because of a suspected case of COVID-19? 15:06 no Thank you, One moment while I create a case for you. but i still wouldnt want anyone to come near me i have kids We have to ask that question just in case we have to send a part that needs to be returned Thank you so much for your Patience, your new case number is 40C4FNZ Are all the drivers and firmware all up to date on your machine? yes Check in the bios and see of the Ram is listed please 1 minute lemme check no it isnt Allow me a moment please 15:15 im waiting We'll have the part(s) sent to your location. You should receive your part within two business days. Once you receive that part please review the packing list attached to the box, if the part is returnable it will contain a prepaid return shipping label and instructions on how to return your used part(s). For part status updates on your request contact 800-426-7416 opt 1 Or visit us online (http://www.lenovo/servicechat) thank you You're Welcome, Is there anything else I can do to ensure you are satisfied with your support experience today?