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Opening:
 Hi, I will be more than happy to assist you with your concern.Before doing so, may I take a few minutes to gather more information on the issue so that I can come back with an appropriate resolution?

IGCC validation 1:

I am sorry for the trouble caused. I have raised a ticket on priority basis and the relevant team will get connected with you on your registered email with in 6 working hours.

Nudge to email:

The quickest way to get a resolution for your concern is for you to write an email to us at stores-support@swiggy.in, along with the relevant images. You may expect a response from them within 24 hours.

Igcc validation form :

Request your kind understanding in this regards.I have raised the ticket on highest priority, not to worry, the concerned team will investigate on the issue and it would be resolved at the earliest.
After 6 hrs TAT :
Please be informed that once the investigation is done, the team will assist you either with the refund or the replacement.

Before closing statement:

I’m glad I could help. Is there anything else I can do for you today?

Refund initiated:

A refund of INR 32 has been initiated to your account and should reflect in the account within 2hrs

Away closing statement:

I am closing this conversation as you seem to be away. Please feel free to connect back in case you need any further assistance. We will be happy to help!

Refund tat:

would you like the refund in your source account or Swiggy Money account? For source account it will reflect within 2 hours and for swiggy money it will be credited instantly.

We value your perspective, and this is definitely not the kind of experience we want you to go through. We will ensure that the feedback is forwarded to the respective team so that we can work on the same to make your experience a great one..

I completely comprehend your disappointment & did not mean to let you down. We shall be taking this up strictly & ensure such mishaps are not repeated. This is not how we wish to serve you & will be working on providing better service in the future..

I regret that you had this unfortunate incident. It shall be tried that this never gets repeated again. I can understand your concern and I know that even my sincerest apologies will not be able to compensate for this experience..

We strongly strive every day to ensure smooth customer service, but sometimes due to unfortunate and unavoidable circumstances, we may disappoint you. .

It is beyond words how valuable your association and relationship with Swiggy is and how sorry we are that we are not able to gratify for this order in a way preferable to you. I wish I could express how disappointed I feel when I am unable to provide a satisfactory resolution to a valuable customer like you. .

We have taken this up internally and have escalated the issue to the relevant team to make sure that, it is rectified and stringent action is taken against this issue..

I definitely understand how it has been for you to be in that situation and as we are trying to improve our services with each passing day. These kinds of incidents definitely leave a mark on the trust you share with us and our integrity is what we live for..

We have escalated this issue to the relevant team to ensure that stringent action is taken against the Vendor. With deep regret in regards to your order, we would like to inform you that we will be unable to initiate a replacement or a refund for this order..

But please don’t be disheartened, we'll take this up internally and will share strong feedback to take corrective measures and minimize such instances in the future..

We have reported this issue to the concerned team and shall work forward to minimize such issues in the future. We have also initiated a refund of Rs.90/- to your source account and shall reflect within 2 hours..

I would request you to share a clear and legible image of the item you have received so that we can validate the same with the Store and ensure that stringent action is taken against this matter..

Please accept our sincere apologies for the unpleasant experience. You are a valuable customer for Swiggy, and this is absolutely not the kind of experience we want you to go through. We strive hard to provide you with the best services and value your perspective with respect and courtesy..

We value your perspective, and this isn’t the kind of experience we want you to have. Having said that, we do hope that your experience with us is better in the future..

We would like to inform you that the meat is frozen to ensure the item is fresh and freezing stops the aging process in its tracks and preserves freshness at the right moment..

We would like to inform you that the order has been confirmed and we will update you once the delivery partner is assigned, please be assured your order will be delivered as soon as possible..

To avoid the crowd at the store the delivery partner's assignments are slightly delayed, however, we have assigned the delivery partner now and he is on the way to the store please be assured the order will be delivered as soon as possible..

We would also like to inform you that in the limelight of the recent scenarios, the grocery orders are taking more than usual time for deliveries, We are trying hard to deliver the order at the earliest amidst in a situation where we have limited resources..

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